Reliability

Precog is built for enterprise reliability with high availability architecture, comprehensive disaster recovery, and clear service level commitments. This page describes how we keep your pipelines running.

Uptime Commitments

Precog maintains high availability for the platform. Service level agreements and uptime commitments are defined in your contract. Contact your account representative for specific SLA details.

High Availability

Precog is deployed on AWS infrastructure designed for high availability. Your business data is not at risk because Precog does not persistently store customer data—it flows through to your destination.

Disaster Recovery

Precog maintains disaster recovery procedures for platform configurations and settings. Contact your account representative for details on recovery objectives and procedures.

Maintenance Windows

We aim to provide advance notice for scheduled maintenance and perform maintenance during low-usage periods when possible. Specific maintenance windows and notification requirements may be defined in your service agreement.

Support

Contact your account representative or support@precog.com for support. Response times are defined in your service agreement.

Status & Incident Communication

Monitor platform status at status.precog.com:

• Current system status
• Scheduled maintenance announcements
• Incident updates

Your Responsibilities

For optimal reliability:

• Destination Backups: Maintain your own backups of data in your destination systems
• Credential Access: Keep connection credentials accessible for re-configuration if needed
• Status Notifications: Subscribe to status.precog.com
• Contact Information: Keep account contact information current

Questions?

For reliability, SLA, or support questions:

• Account Team: Your account representative
• Support: support@precog.com
• Status: status.precog.com