8x8 Work Analytics

Unlock insights into your communication patterns and team performance with 8x8 Work Analytics. This connector allows you to access detailed analytics from your 8x8 Work environment, enabling data-driven decisions to enhance productivity and collaboration.

Why Connect 8x8 Work Analytics?

  • Gain visibility into call patterns and team performance metrics.
  • Monitor and analyze communication trends over time.
  • Identify areas for improvement in team collaboration and efficiency.
  • Leverage data to optimize resource allocation and scheduling.

Sample Use Cases

  • Performance Monitoring: Track call detail records to evaluate team performance and identify top performers.
  • Trend Analysis: Analyze call legs over time to understand peak communication hours and adjust staffing accordingly.
  • Resource Optimization: Use company summary data to assess resource utilization and improve operational efficiency.
  • Team Collaboration Insights: Review extension summary data to identify collaboration bottlenecks and enhance team workflows.
  • Ring Group Effectiveness: Evaluate ring group summaries to determine the effectiveness of call routing strategies and make necessary adjustments.

Basic Information

  • Kind ID: source:8x8 Work Analytics@1.0.0
  • Schema Discovery: Not supported
  • Category: No description available.

Expected Data

This source provides the following datasets:

DatasetDescription
Call Detail RecordsNo description available.
Call LegsNo description available.
Company SummaryNo description available.
Extension SummaryNo description available.
Ring Group SummaryNo description available.
Ring Group Member SummaryNo description available.

Source Inputs

InputTypeRequiredDescription
NamestringYesName of this data source in Precog.
UsernamestringYesThe 8x8 username of a user with Work Analytics access privileges.
PasswordpasswordYesThe 8x8 password of the user with Work Analytics access privileges.
API KeypasswordYesThe API Key with access to all Analytics and Content API products.
Start DatestringYesStart date for queries in the format YYYY-MM-DD, e.g. 2024-01-10.
TimezonestringYesSpecify a time zone for requests. Use the TZ Identifier format e.g America/New_York or Europe/London. Complete list of TZ Identifiers.