8x8 Contact Center
Unlock the potential of your customer interactions with the 8x8 Contact Center connector. This integration allows you to harness valuable data from your contact center operations, enabling enhanced analytics and streamlined workflows.
Why Connect 8x8 Contact Center?
- Centralize Data: Aggregate your contact center data for comprehensive analysis.
- Improve Decision-Making: Utilize insights to drive better customer service strategies.
- Enhance Reporting: Generate detailed reports to track performance metrics.
- Optimize Operations: Identify trends and areas for improvement in customer interactions.
Sample Use Cases
- Performance Analytics: Analyze call volume and response times to assess agent performance and identify training needs.
- Customer Satisfaction Tracking: Monitor customer feedback and satisfaction scores to improve service quality.
- Trend Analysis: Identify peak call times and common issues to optimize staffing and resource allocation.
- Operational Reporting: Create detailed reports on contact center metrics to share with stakeholders and inform strategic decisions.
- Data-Driven Improvements: Use insights from historical data to refine processes and enhance customer experience.
Basic Information
- Kind ID:
source:8x8 Contact Center@1.0.0 - Schema Discovery: Not supported
- Category: No description available.
Expected Data
This source provides the following datasets:
| Dataset | Description |
|---|---|
| Dynamic Extract (detailed_report_types) | No description available. |
Source Inputs
| Input | Type | Required | Description |
|---|---|---|---|
| Name | string | Yes | Name of this data source in Precog. |
| API Key | password | Yes | The API Key with access to all Analytics and Content API products. |
| Secret | password | Yes | The Secret corresponding to the above API Key. |
| Contact Center url | string | Yes | No description available. |
| Start Date | string | Yes | Start date for queries in the format YYYY-MM-DD, e.g. 2024-01-10. |
| Timezone | string | Yes | Optional. You can specify a time zone for requests. Use the TZ Identifier format e.g America/New_York or Europe/London. Complete list of TZ Identifiers. |